TERMS and POLICIES

Privacy Policy

Your personal information is private. We protect our customers personal information. While doing business with you, we may have to get certain information, such as your name, home address, vehicle, and e-mail address. We will not sell, rent, trade or give away individual, personal information entered to our site to any third party, without exception. We collect such information strictly to process orders. This privacy policy is subject to change at the sole discretion of Victoria Tire & Wheel. When we modify it, we will post the changes in a revised policy statement. When you place your order you will be using a secure order form. We take all the precautions to protect the privacy of your credit card information.

Secure Online Shopping

You can shop online with confidence at victoriatire.com. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. www.victoriatire.com is registered with the Authorize.Net Verified Merchant Seal program.

Shipping

Victoria Tire ships all of its products via FEDEX ground. Shipping usually takes 7-10 business days unless otherwise notified. FEDEX does not ship to PO BOXES. You must provide us with a fiscal address when placing your order. We are not responsible for delays incurred after departure from our side.
Victoria Tire will not ship to an address other than the billing address, unless payment was made via western union. Otherwise, if your billing and shipping address do not match, your order will be declined.

Manufacturers Warranties

All of our wheels and tires are covered by the manufacturers standard warranties. Merchandise covered by a manufacturer's warranty is sold with the warranty by the manufacturer extended to the purchaser. Victoria Tire will assist our customers in obtaining fulfillment of a manufacturer's warranty. Other than the applicable manufacturers' warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.

Fitment Guarantee

All our recommended packages* are built to fit your vehicle as is, with no modifications and with no problems. Bigger size wheels will come with lower profile tires therefor, the overall tire diameter remains the same as the original tires. In order to make sure our website recommendations are accurate, we double check all orders. If we sold you a package which didn't fit your vehicle we will send you a replacement package. If a replacement is not available Victoria Tire will issue call tags to return product back to us. Our fitment guarantee does not apply to modified or altered vehicles.

Not Recommended Fitment

If Victoria Tire sells you product which is not recommended to fit your vehicle, we do not take any responsibility for fitment. Before product is shipped we would require a written wavier, faxed to our office at (323)583-5443, to release us of any fitment problems.

Cancelled Orders

All cancelled orders are charged a 20% processing fee. This fee is non-refundable unless there was an error on our part, such as fitment issues. If the cancellation is our fault, you shall be refunded in full. There are no cancellations on special order items!

Returns and Refunds

All returns or cancellations are subject to a 20% restocking fee of total amount fee plus shipping charges to and from Victoria Tire if applicable. The restocking fee also applies to shipments that are refused. If the return is for a wheels and tires package, the customer will also be assessed an $80 per set dismounting fee for all wheel sizes. If error was on our part, such as fitment issues, you will be refunded in full. Victoria Tire will not accept back any product that has been mounted, installed, used or altered in any way. Product must be in original packaging. Return and refund offer is good for 30 days after product is received. There are no Returns or Refunds on special order items. Packages must be packed properly and if packages returned to Victoria Tire are damaged due to faulty packaging, credit will not be issued.

Requesting Authorization For a Return

If you need to return or exchange an item, please call (323) 583-3229 for a Return Authorization Number. All merchandise must be new. Every return is subject to inspection. If it is deemed that damage to the product is a result of road hazards, such as a car accident, or curb scraping, Victoria Tire is not obligated to grant a refund. If the return is deemed to be a fault on the part of the manufacturer or our own, we will refund you in full. We are dedicated to customer satisfaction, and will do everything to resolve any issues. Yet, we cannot grant refunds and accept returns for merchandise damaged due to events outside of our control. Credit will be granted less shipping charges. Victoria Tire will refund shipping charges only if there was error on our side.

Errors in Pricing

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers,Victoria Tire shall have the right to refuse or cancel any orders placed for a product listed at the incorrect price. Victoria Tire shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Free Freight Offer

Victoria Tire is offering free freight for a limited time on all our LISTED tire and wheel packages, tires must be less than 35in in diameter to qualify. Victoria Tire will also mount and high speed balance your wheels and tires. Free freight is for customers within 48 continental states. Hawaii, Alaska, and Puerto Rico do not qualify for the the Free Freight Offer. Wheels and tires packages will be shipped via FedEx Grount. We are unable to ship to P.O. Box and APO's. There will be a boxing charge on every order, the amount is between $12.00 and $30.00 per order of 4 wheels and tires.

Use of our Searches & Selectors

Use of any application or sections of the Victoria Tire & Wheel website including but not exclusive to the tire selector, car selector, wheel selector, and all search utilities are at the discretion and risk of the user. Victoria Tire & Wheel will not take responsibility for any damages, physical, mental, or electronic (as in the loss or corruption of data) as a direct or indirect result of using the Victoria Tire & Wheel website and any of its sections. The tire, car and wheel selectors have been designed to allow for the convenience of making an educated decision about which wheel or tire to purchase. We cannot be responsible for any fitment problems in case wheels/tires were not purchased from us.

COD and Debit Cards

If you owe COD, the remainder must be paid through cashier's check or money order. Your FEDEX deliverer will not accept cash, credit, or any other form of payment. If you used a debit card for your purchase, we will charge your credit card the daily limit, until the balance is fulfilled. If you know your credit card daily limit, please let us know the amount in the Remarks box.